Our customer loyalty skyrocketed.

Our customer database was encrypted.

And then, finally, they now kind of verified Yep, these look like our customer segments here are our customer relationships.

The ability to remember what the customer has said is made easier when we can collect customer information online and we can communicate with our customer more easily using the speed of the internet.

Who is our customer? Well here's an example.

Who is our customer? Well, here's an example.

It just simply says, Hey, this isn't our customer segment.

Our customer segment is really here, or Wait a minute.

So in understanding our customer segments, it was really helpful to pictures up and as we build an archetype of who our three potential customer segments are.

So in our last lectures we talked about value proposition, customer segments, distribution channels, customer relationships get, keeping and growing customers.

The police seized our servers, but didn't get any customer information.

And we found after much research that actually not much research, quite simple research that the counterfeit customer was not our customer.

I brought you a customer. Customer?

The order is customer discovery, customer validation, customer creation and company building.

And they said, Oh, our customer segment is segmented in niche marketing.

This search for the truth is called customer development, and customer development really has two pieces, the search and its execution,

Customer relationships is kind of a fourth piece, and customer relationship has a really interesting interaction with these other three pieces.

Tom Ford And we found after much research that actually not much research, quite simple research that the counterfeit customer was not our customer.

Customer

Customer!

Customer!

Customer?

Customer,

Customer...

Customer.....

Customer.

Customer centric relationship management (CCRM) CCRM is a style of customer relationship management that focuses on customer preferences instead of customer leverage.

The customer is happy, because the customer is God.

It's a remarkable combination, powered by our advanced e commerce infrastructure and customer service.

Hey... Customer...

A customer?

Another customer.

Slim customer.

So let's follow our Jersey Square team and see what they did with customer segments.

So let's follow our Jersey Square team down and see what they've done for customer relationships.

So again let's use our Jersey Square team as an example of what customer relationships might

Improve customer cooperation.

Excuse me, customer!

Try a customer.

There's another customer.

Another customer Alice.

It's a customer.

Oooh, a customer!

We've talked about value props, customer segments, channels, customer relationships, revenue streams.

Methodologies American Customer Satisfaction Index (ACSI) is a scientific standard of customer satisfaction.