Client satisfaction survey forms

In 2003, a client survey showed a satisfaction rate of 85 percent.

Client satisfaction survey forms were attached to each report issued to mission management.

An informal client stakeholder satisfaction survey was initiated, with a view to identifying duplications and operational shortcomings.

After the issuance of the final audit report, the manager concerned is requested to complete a Client Satisfaction Survey.

(b) Quality improved survey results that document improved client satisfaction with the quality of service delivery or transaction efficiency

In January of 2004, the Department of Management administered a survey on client satisfaction with its services to 384 managers throughout the global Secretariat.

Revenue growth Increased operational efficiency High client satisfaction and Good governance and oversight.

Client satisfaction surveys should thus be part of the process of measuring procurement performance.

All client satisfaction replies are submitted to the Director of Internal Audit Division I.

The results of the Client Satisfaction Surveys are periodically reported back to the Oversight Committee.

And survey data show a rapid decline in people s satisfaction and confidence about the future.

Objective 5. Organize a survey of participants and beneficiaries to determine levels of customer satisfaction.

The Board recommends that the Department of Peacekeeping Operations instruct missions to return to the Office of Internal Oversight Services the client satisfaction survey forms in order to facilitate improvement of the audits and cooperation between mission management and resident auditors.

Client satisfaction surveys should be introduced to provide regular feedback on the quality of the data and metadata (see para.

Monitoring and evaluation have been conducted through a survey on the satisfaction of people visiting these centres.

Many national statistical offices run client satisfaction surveys as a routine way of getting feedback on the quality of their services.

These client survey forms were therefore seldom seen as a tool to be used by both the missions and the resident auditors.

In those instances in which survey questions address client satisfaction with the outcomes of management improvement measures, we can report on the ratings (positive, neutral, negative) and summarize them to provide a profile of quality attainments and shortcomings in measures linked to the reform agenda.

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